Vision
We take Pride and Joy watching clients achieve their goals and flourish in their communities.
Mission
Our mission is to provide the highest level of quality care to every client we support. Pride & Joy Client Support Services align with The Department of Developmental Disabilities and their commitment to improving the quality of life and leading those with developmental disabilities towards healthy lives. We treat each person with respect and dignity. We provide client centered service. Clients who elect Pride & Joy Support Services as their Agency Provider can expect polite, friendly helpful staff members who relate to each person as individual, recognizing their history, relationships, culture, and needs. We go the extra mile to meet their expectations. We have a commitment to serving our communities, our staff in the community enhances our ability to provide effective care. Improving our communities will improve the health our clients.
Crystal McLendon
Crystal McLendon is CEO and Director of Operations of Pride & Joy Support Services LLC, a Department of Developmental Disabilities agency provider primarily serving Northeast Ohio. For the past four years, Crystal has gained knowledge and experience working with individuals with disabilities in her role as an independent provider for the Department of Developmental Disabilities. In addition to being an independent provider, she has served as Chief Operating Officer for other agency providers. Her drive and compassion to help others led to her recent career change. Prior to starting Pride & Joy Support Services, Crystal was a successful Operations Manager for Nationwide Financial Services, where she was employed for the past 21 years. While at Nationwide, Crystal led various teams across the company and received many accolades for her leadership, knowledge, and abilities. During her tenure at Nationwide, she served on numerous councils and focus groups including the Emerging Leaders Program, Diversity and Inclusion, African American Women Active, and Ready to Excel.
Giving back to the community has always been one of Crystal’s passions. She continues to volunteer her time and efforts with the objective of helping the community accomplish its goals. Interfacing with leaders, constituents, and community members has proven to be a particularly rewarding experience for Crystal. It allows for a greater appreciation for one another and helps to facilitate individual and collective agendas. One of her many roles in the community has included serving on the Pro Football Hall of Fame Enshrinement Festival for over 15 years. Crystal served as Vice Chairman and Chairman for the Queen & Royal Ambassadors Committee (2010–2014).
Crystal is a cum laude graduate of Walsh University in North Canton, Ohio where she obtained a Bachelor of Arts Degree in Business Administration Management.